Third Party Maintenance (2024)

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Next-Gen Data Center Support

Data Center Hardware Maintenance

What’s next-gen support?It’s an altogether new tier ofmaintenance for storage maintenance, server supportand network hardware support. ​

One that’s unmatched by ordinary TPMs and even the OEMs. It’s proactive monitoring, 24/7 L3 support, self-service via a mobile app, the industry’s only First-Time Fix™Guarantee and more.

  • Storage Maintenance Dell EMC, HPE, Hitachi, IBM, Lenovo, NetApp, Overland Storage, Pure Storage, Sun Oracle, Supermicro
  • Server Maintenance Brocade, Cisco, Dell EMC, Fujitsu, HPE, Hitachi, IBM, Lenovo, Sun Oracle, Supermicro
  • Network Maintenance Brocade, Cisco, Dell EMC, F5, HPE, Juniper

October 31, 2022

“Park Place has exceeded my expectations and is very reasonably priced.”

October 20, 2022

“Quick, reliable, and fast onsite services!”

December 11, 2019

“Skip the headache, let Park Place cover your hardware”

December 14, 2021

“TOP QUALITY WORK”

October 20, 2022

“Service to make your IT life easier.”

October 20, 2022

“Park Place Technologies is place for me.”

December 22, 2021

“Values we can trust”

December 17, 2021

“Park Place is definitely value added for clients as a service provider!!”

May 30, 2018

“Implementation of the warranty service was easy, straight-forward and stress free.”

Supported OEMs

Why Move Your Hardware Support to Park Place?​

Service Level Agreements that Fit Your Needs​Park Place believes in total flexibility for every customer. That why we offer a wide range of SLAs and will even tailor one specifically for the performance standards you require. Just ask!Support for IT Hardware Still Under Warranty​With ParkView First Call™, Park Place Technologies will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and hassle of waiting on the phone or checking your email for a response.

  • One Partner Across OEMs, Across the World​

    • With multi-vendor hardware support provided in ~180 countries you can simplify IT maintenance by reducing the number of partners you need.
  • Extend the Life of Hardware

    • End of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives.
  • Fully Automated Maintenance Experience

    • ParkView Hardware Monitoring™ monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support.
  • Follow-the-Sun Support in 170 Languages​

    • Wherever you are, and whenever the need arises, Park Place is there with our multi-lingual customer support (including L3 support).
  • The Industry’s Only First-Time Fix Guarantee™​

    • If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
  • 30-40% Less than the OEM

    • Park Place combines the confidence that comes from the industry leader supporting 21,500+ customers and SLAs similar to the OEM with significant cost savings.

The Next-Gen Data Center Support Experience

The old way of managing and maintaining a data center is reactionary, time-consuming, costly, and outdated. With Park Place Hardware Maintenance and ParkView Hardware Monitoring™ you can streamline your data center hardware maintenance.

  • Self-Service Management

    The Central Park Customer Portal is an innovative single pane of glass for managing your data center maintenance & monitoring. Key features include:

    • Easy-to-read dashboard of key metrics
    • Service ticket, contract and asset management
    • Multi-account access
    • Ability to designate multiple customer administrators
    • ParkView™ Hub including installation wizard and visibility to monitor devices
    • Accessible viaPPTechMobile App
    • 24-hour live chat
  • Proactive Monitoring

    Whether you’re monitoring Storage, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps by proactively identifies faults 24/7 without the need for customer action of any kind.

  • First-Time Fix™ Guarantee

    A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

  • Fully Integrated Approach

    With a full suite of infrastructure management services and data center professional services, Park Place Technologies can help you optimize your data center support beyond typical break-fix maintenance offered by ordinary TPMs.

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Been There, Fixed That.

As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and network hardware.

  • ~180

    Countries serviced

  • 900+

    Spare parts locations

  • 21,500+

    Current customers supported

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Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.Key features include:

  • Easy-to-read dashboard of key metrics
  • Service ticket, contract and asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard and visibility to monitor devices
  • Accessible via PPTechMobile App.
  • 24-hour live chat

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"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."

Scott Kampen
Transaction Network Services

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"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."

George Bergeron
Communication Technology Services

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"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"

Melanie Teeters
Tarrant County College District

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First-Time Fix™ Guarantee

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A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

Learn More

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Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​

  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​

Learn More

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A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more at the link below

Learn More

Third Party Maintenance (27)

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

Learn More

Third Party Maintenance (28)

Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​

  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​

Learn More

Third Party Maintenance (29)

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more at the link below

Learn More

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.

  • 600+

    Global Professionals

  • 15+

    Years Average Experience

  • 150K+

    Service Calls 2021

Third Party Maintenance (2024)

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